O2: Apple Watch users are stuck in the ESIM-WARTSCHLANK

User with a contract with the mobile phone provider O2, a telephone daughter, complain about problems in activating their contract at Apple Watch. Mobile phone devices such as the Apple Watch Series 10 with LTE or the Apple Watch Ultra of both generations use electronic SIM cards, so-called ESIMs, which are transferred to the computer clock from the iPhone. This is done via the Apple watch application on the iPhone. However, the affected customers at O2 do not get any further in this process: ESIM activation is not finally concluded despite the provider reporting. There have been reports on this for several months. A Central thread about it In the official O2 forum has over 450 answers and 18 pages, it was started eight weeks ago, last entries date from Tuesday.

Mobile phone tariff is up to “Wait”

In order to make an Apple Watch suitable for mobile phone, the respective contract must allow the cell phone. In Germany, all four large providers officially support this: Telekom, O2, Vodafone and 1 & 1 – Plus isolated resellers Like Winsimthat of Apple In his official list are not listed. The contract must include a multi-SIM function in order to be able to assign the Apple Watch to its own ESIM. That can be subject to charges.

If the access is configured correctly, the activation should be done quickly: Users call up the Apple watch application, select the mobile phone area and can activate the tariff. This usually requires a login into the account of the mobile operator. This is also the case with O2. However, there is then no correct completion including activation – at least for the users affected by the problem. This can be seen from the fact that the mobile phone tariff in the Apple Watch app for “wait” (for the final activation) remains-something that otherwise only takes minutes. In other cases, the SIM card still has to be “ordered”, which can take up to 48 hours-but nothing happens after that. After all, it is sometimes said that the data could not be read by the system and you should try it again “later”. In some cases, those affected even receive an email in which the tariff has been successfully activated without this being the case.

“Uniform solution for all cases”

A Mac & i reader writes that orders got stuck in the O2 system and sometimes blocked further processes for weeks that the technology department could not solve. “A commissioning of the ESIM always fails again and again.” O2 itself did not respond to the press office at first. In the forum, employees write that there are currently “challenges, especially when activating ESIMs on the Apple Watch” one is “already in exchange with our contact persons in the department” in order to bring about a “uniform solution for all cases”.

Apparently not only customers who have to transmit their ESIM when changing devices are affected, but also people who want to activate an Apple Watch mobile radio tariff for the first time.