Apple works on the first chat bot – but only for support

Apple’s software chief Craig Federighi likes to emphasizethat Apple is not interested in developing its own chat bot. However, this only seems to be part of this: at least in the area of ​​customer support, the iPhone group seems to be interested in the idea. In the depths of the iOS-26 code there is indications of improvements for the Apple support app, in which a AI-based “support assistant” is mentioned. The reports macrumors Citing code leak experts Aaron Perris. Apparently it is planned that Apple users will interact with the new assistant in chatform. You can already address Apple support with a chat, but then you have to deal with real people via the news app.

“No substitute for professional advice”

The support assistant, on the other hand, should initially help with AI. To do this, type a problem into the Apple support app and then apparently can refine it in dialogue until you find a solution. According to Apple’s code, the offer uses “generative models” that provide answers that are associated with certain products and services of Apple “. In fact, Apple Intelligence has the opportunity to generally get help to Apple products. However, the system is not a chat bot, but only gives individual answers and is not capable of dialogue.

Support Assistant, on the other hand, seems to be a classic chat bot that appears before you reach a person at Apple if necessary. In the code you can also find warnings as you know them from Chatgpt or Claude: Apple’s generative models can therefore give “incorrect, misleading, incomplete, insulting or harmful” outputs. The support assistant is also “not a substitute for professional advice”.

Does it come from Apple?

In the further course of the code, Perris also found evidence that Support Assistant is working multimodal. He apparently also understands uploads from about PDFs, pictures and documents. It is unclear whether Apple actually comes from Apple. Strings state that the company also cooperates “with partners”.

At Apple Intelligence, the Chatgpt from Openaai is currently. Apple is already working internally with a generative AI for its supporters – they should get technical answers to customers faster as part of AppleCare. The system called “ASK” uses Apple’s internal knowledge base.