Slimming app: With “Fastic”, the wallet could also be unknown

The Baden-Württemberg consumer center provides information about a subscription trap at the weight loss app “Fastic”. Numerous users report that they were unintentionally in a paid annual subscription for over 99 euros – although the app had initially advertised with a free offer. For this and other reasons, consumer advocates have taken legal action against the provider.

According to this, “Fastic Plus” promised a free subscription if users document two meals in the app for 14 days. Anyone who did not achieve this goal – even with a minimal deviation – automatically received an invoice. Many affected people stated that they never deliberately concluded a paid contract. The order button in the app was also misleadingly designed because it was highlighted at “0 €”.

Therefore, the Baden-Württemberg consumer center criticizes “the design of the app interface” and the button to complete the subscription as “misleading”. “The button for confirming the supposedly free program was provided with the inscription ‘Order now at the price’, whereby the price ‘0 €’ was highlighted. In fact, a paid contract was created over 99 euros, which was only used if the app was actively used over 14 or 21 days and was wasted twice a day”, “, So the criticism. Who has received an invoice for them Consumer center available a sample letter (PDF).

In addition to unclear contractual terms, consumer advocates also criticize excessive health promises and non -transparent prices. Before the Berlin District Court, a lawsuit against Fastics also runs on alleged customer reviews, in which the operators do not indicate according to consumer advocates “whether they come from real users: inside” (inside “(Az. 105 O 51/25). The Bundesverband consumer center has also filed a lawsuit (Az. 52 O 220/25), since the company provided different information on the reimbursement of costs by health insurance companies.